Setup or Modify Voicemail Greetings Options

 

When you first get an extension on our phone system, you have to setup a couple of

items before callers can leave you a message:

  • Your voicemail password
  • Your name announcement
  • Your voicemail greeting(s)

Or, you might want to change what you already set for these. 

 

IF This is First Time Accessing Your Voicemail:

The first time you access your voicemail, it will have you change your password and

record your name announcement.

  1. Press the Voicemail button on your phone. Or dial 5656.
  2. If the display prompts you to enter your password, press the Call VM button on the lower left to switch to audio voicemail.
  3. Enter this password: 1234.
  4. The system will prompt you to change your code. Enter a 4 - 6 digit code; enter it again to confirm, then press # to finish.
  5. The system will prompt you to record your name announcement. When you leave a voicemail for someone else on our system, this is the announcement that plays before your message on their voicemail box. Record your name; then confirm it by pressing #.
  6. You are done with basic setup. You are now at your extension's main menu; while you are in this, you should record at least one greeting.

 

IF You Want to Modify Your Greeting’s Options

  1. Press the Voicemail button on your phone.
  2. If the display prompts you to enter your password, press the Call VM button on the lower left to switch to audio voicemail.
  3. Enter your voicemail password.
  4. Press '7' to go to mailbox options.
  5. If you want to change your voicemail password, press 4.
  6. If you want to change your name announcement, press 6.
  7. Follow the system prompts to complete these.

 

Change One or More Greetings

Your extension can be set to multiple States or Modes such as Available, In a

Meeting, or Out of Office. Each State has a different greeting. Your phone should start in the state Available. To record a greeting for that State:

  1. Logon to your Mailbox.
  2. Press 7 to switch to the Personal Greeting menu.
  3. Press 1 to hear your current greeting. Press 2 to re-record.
  4. After you record, press #. The system will play your greeting back. Press # to save it. Press * to cancel.
  5. Remember that each State has a different greeting. To record a greeting for a different State, first switch your extension to that State. Your phone has a State or Mode button (depending on your phone model). Press that and select the State you want. 
  6. Then logon to your Voicemail box and use steps 1 - 3 above to record that greeting.