You are able to view your open tickets, ticket responses, and ticket status in Fresh Service.
Note: You must be signed into Fresh Service to view your ticket details.
How to View Your Open or Pending Tickets
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At the Fresh Service Home page, select the Your Tickets button to view your tickets.
- You will see a list of your current Open or Pending tickets and their current status (to view Closed Tickets, please see the bottom of this page).
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To view a ticket's details, click on the name of the ticket. In the ticket details, you can see additional options such as:
- Reply: The ability to add more information or notes to the existing ticket.
- Mark Ticket as Closed: The ability to close an open ticket in the case that you resolved your own issue and no longer need assistance.
- Add People: The ability to add additional users to a ticket who may be involved.
How to View Your Resolved or Closed Tickets
- At the Fresh Service Home page, select the Your Tickets button to view your tickets.
- You will see a list of your current Open or Pending tickets and their current status. Select the Drop-Down arrow next to Open or Pending tickets and switch to Resolved or Closed.