Go to https://helpdesk.mycls.org


There are two types of tickets to create: 

  1. Choose a specific ticket type called a Service Category; 
  2. an Undefined Problem which is the general purpose ticket.  


Both are found under the Service Category items.

Note:  You must be signed into Fresh Service to submit a ticket.

If you cannot find a specific Service Category that works for you then use the Undefined Problem service item (See Method 2 Below). 

The Undefined Problem is your catch-all general purpose ticket. Please attempt to find a Service Category before using an Undefined Problem.



Method 1 - Create a Service Request (If the specific request or ticket is not available, see Method 2)
To create a request or ticket from a list of available options.

  1. At the Fresh Service Home page, select the Create a Ticket button to open our Service Catalog.



  2. Once in the Service Catalog, select your request type from the available items. Note that it is very easy to search for a specific ticket type as shown below.



  3.
  4. Enter the required details for your request.  Items marked with * are a required field.
  5. Once you have completed the form, select the Place Request button on the top-right of the page.

Method 2 - Undefined Problem. This is the general purpose ticket.

To create a request or ticket that isn't available as an option in the Service Catalog.
  1. Following the same steps above, select New Ticket to enter the Service Catalog.
  2. At the bottom of the list, select the Undefined Problem option:
  3. Enter the required details for your request.  Items marked with * are a required field.  You may also attach files such as screenshots here.
  4. Once you have completed the form, select the Submit button at the bottom of the form.