Staff who are members of a Call Queue are able to answer calls to the queue within Ring Central.


How to Enable/Disable Calls from ALL Call Queues (Desktop Application)

  1. In the Ring Central app, select your Initials/Photo on the top-left of the menu.
  2. Select the Accept Queue Calls toggle to enable/disable calls from any Call Queue you are in.
     




How to Enable/Disable Calls from SPECIFIC Call Queues (Desktop Application)

  1. In the Ring Central app, select your Initials/Photo on the top-left of the menu.
  2. Select the Manage Queues option to bring up the Manage Queues list.
  3. Select the toggle for each queue you are in to enable/disable calls from that specific queue.